Contact

Shipping Information

Processing Time:
All orders will be processed within 1–3 business days. Please note that processing may be delayed due to weekends or public holidays when carriers are not operating.

Shipping Rates & Delivery Time:

Shipping fees are automatically calculated at checkout. Estimated delivery timeframes are as follows:

1、Within Canada: approximately 2–8 business days
2、To the United States: approximately 2–10 business days
3、To other countries: approximately 5–22 business days

Note: Delivery may be delayed during peak seasons or due to carrier issues.

International Shipping:

We currently ship to selected countries outside of North America. Please contact us before placing an international order to confirm details.

Return & Exchange Policy

We hope you love what you purchased. If not, you may request a return or exchange under the following conditions:

Eligibility:

• Return requests must be submitted within 7 days of receiving the item
• Items must be unused, undamaged, complete, and in their original packaging
• Customized or personalized items are non-returnable unless they are defective

Return Process:

1. info@sunflowerden.com with your order number and reason for return. We will provide the return address and instructions.
2. Unless the product is defective, return shipping costs are the responsibility of the customer.

Refunds:
Once we receive and inspect the returned item, we will notify you of the refund approval.
If approved, the refund will be processed back to your original payment method within 3–5 business days.

Exchanges:
If the item is damaged or incorrect, we will send a replacement free of charge.
Please contact us within 7 days of receiving the item.

1、DIY Collection

·  Please place cream glue and mosaic DIY crafts in a cool, shaded area after finishing, and wait until they are completely dry before use.

·  Not edible – Keep out of mouth.

·  Choking hazard – Small parts included. Not suitable for children under 3 years old.

·  Children under 6 should use under adult supervision.

·  Wash hands thoroughly after crafting.

·  Avoid contact with eyes and mouth.

·  For indoor use only. Avoid exposure to high temperatures or direct sunlight before drying.

·  Keep out of reach of pets.

·  Not dishwasher safe. Avoid soaking. Wipe clean with a damp cloth.

2、Woven Grass Collection
· Keep away from damp or direct sunlight.
· Not washable. Gently dust with a dry cloth.
· Avoid heavy pressure or sharp objects.

3、Woven Cotton Series
Washing Instructions:
• Wash gently. Avoid vigorous rubbing or wringing.
• Do not soak for long periods or use hot water.
• Place in a laundry bag to prevent deformation.
• For oil stains, pre-treat with mild detergent and rub gently.

Symbols:
• Machine wash below 30°C
• Do not bleach
• Hang to dry in shade
• Iron at low temperature (below 110°C)
• Dry clean allowed

1、Q: What's included in the DIY kit?A: The kit includes all the materials and tools needed to complete the project. You can start crafting right after receiving it—no extra tools required.
(Some kits may require batteries, which arenot includedand need to be purchased separately.)